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Delivery & Returns

If you are ordering several products you will only pay one delivery charge (The higher amount).

MAINLAND UK (NEXT DAY)

Next day delivery service on all UK mainland orders when placed and received before 12:00 (Midday) Monday - Thursday.

Fridays orders placed and received before 12:00 will be processed for the following Monday delivery.

Saturday deliveries are available but will occur additional surcharge.

Basins, mirrors and vanity unit deliveries - £39.

Bath deliveries - £95.

HIGHLANDS, NON UK MAINLAND & CHANNEL ISLANDS (2-3 DAYS)

Basins, mirrors and vanity unit deliveries - £50.

Bath deliveries - £145.

WORLDWIDE DELIVERIES

Delivery quotes outside of the UK for Europe and the rest of the World please call us on 020 3488 5937 or email info@aquaroc.com

PALLET DELIVERIES

Orders such as basins, vanity units and baths over 30kg will be delivered by our chosen pallet haulier company, please ensure you are available to receive the delivery on the scheduled date, deliveries are an all-day service between 7am and 7pm.

Pallet deliveries are to a ground floor door providing there is no restrictions and safe access and egress for the haulier to deliver.

There must be no restrictions to your property and be able to allow access for 1.7 – 7.5 tonne vehicles.

Our haulier will not be able to manoeuvre pallets up steep inclines or on soft uneven grounds.

Our haulier can only deliver to ground floor locations.

Our drivers are not permitted to enter your property or manoeuvre goods into property.

All orders must be checked upon arrival and must only be signed for when completely satisfied with the condition of the goods.


DPD PARCEL DELIVERIES

Orders such as basins, mirrors and accessories under 30kg will be delivered by DPD, please ensure you are available to receive the delivery on the scheduled date, you will receive a text message with tracking information and delivery due date. Deliveries are an all-day service between 7am and 7pm.

DELIVERY CONTACT INFORMATION

If you need to contact Aquaroc regarding your delivery for for any reason, please contact us on 020 3488 5937 or email info@aquaroc.com and quote your postcode or order number.

RETURNS POLICY - DAMAGED OR INCORRECT GOODS

All goods are inspected thoroughly before dispatch and are deemed to be in a saleable condition upon distribution from our depot.

We recommend you examine the goods to check that they are as ordered and undamaged upon delivery. You must sign for the delivery only when you are happy with the quality and condition of your order.

You will be responsible for the care of the goods once they are delivered. We will not be responsible for any damage caused by incorrect storage.

We will not be liable for any damages to goods caused by installation or maneuvering into place.

If you find goods to be faulty or not as described, we will be happy to accept a return from you in accordance with the following policy.

Aquaroc will replace goods free of charge that have been incorrectly supplied or damaged in transit during their delivery.

You must notify us in writing by email to info@aquaroc.com. We will confirm by email that you may return the goods in their original condition and packaging, which must be sent to us as soon as possible and no later than 14 days following delivery.

We will issue a refund within 7 days of receipt of the returned goods or dispatch an exchange if this has been requested.

When returning goods to us please include a copy of your invoice/receipt, your contact details and reason for return.